QuickBooks not responding is one of the common errors faced by QuickBooks users. As the name suggests, this error occurs when the QuickBooks does not open or fails to respond to your command. This error may be occurred due to various reasons. 

If you also face the QuickBooks not responding error, then you are at the right place. In this blog, we will provide you with all the information about the QuickBooks not responding or not working error and how to resolve the error. So, stay tuned and read this informative blog post till the end. 

 

Why QuickBooks Not Responding Error Arises?

 

Let's understand the reasons due to why you are facing the QuickBooks not working error. 

  • When the QuickBooks company's file name is too lengthy.

  • When the QBWuser.ini file is damaged or corrupted. 

  • When the driver storage is damaged or corrupted. 

  • When the program files are damaged, the QuickBooks cannot be installed properly.

  • The PC's windows are damaged. 

  • Using incompatible web browsers. 

  • Poor or unstable internet connection.

  • The QuickBooks desktop installation files are not downloaded properly.

 

Ways to Identify QuickBooks Not Responding Error?

 

Below are the possible symptoms you can check on your PC to identify if you are facing the QuickBooks not responding error. 

  • Facing issues while processing a command with the keyboard or mouse. 

  • Fails to launch the QuickBooks desktop application. 

  • PC is frequently hanging or is not responding to the user commands.

  • PC's windows crash simultaneously. 

  • The operating system closes suddenly. 

 

How to Resolve QuickBooks Not Responding Error?

 

So, here are the solutions that you can follow to resolve the QuickBooks not responding error. 

Solution 1: Download and Use the QuickBooks Install Diagnostic Tool

 

QuickBooks install diagnostic tool is specifically designed to resolve the various steps in QuickBooks desktop. So, here are the steps that you can follow to use the QuickBooks to install the diagnostic tool. 

  • First of all, download the QuickBooks install diagnostic tool from the official website of Intuit products. 

  • After that, open the downloaded folder and then double click on the "QuickBookstoolhub.exe" to start the installation process. 

  • Now, accept all the terms and conditions of the agreement, and click on the install option to get the application installed on your PC. 

  • Later on, close all the background applications on your PC and launch the application. 

  • Thereon, on the tool's home page, click on the program installation issues tab and then click on the QuickBooks Install Diagnostic Tool option. 

  • It will now start scanning your PC for all the faults. This process will take around 20 to 25 minutes, depending on the performance speed of your PC. 

  • Once the scanning and the repairing process ends, restart your PC and launch the QuickBooks again. 

In case the error persists, jump on to the next remedy. 

 

Solution 2: Rename the QuickBooks user file (QBWUSER.INI) file 

 

For changing the name of the QBWUSER.ini file, here are the steps you can follow to get it done. 

 

  • First of all, find your QBWUSER.ini file by navigating to this location: Users\ [Your user name]\ App Data\ Local\ Intuit\ QuickBooks [year]

  • Once you see the QBWUSER.ini file, right-click on the file name and click on the "Rename" option.

  • In the next step, add ".old" at the end of the name. Now, the file's new name will be "QBWUSER.ini.old.

  • Thereon, rename the Entitlementdatastore.ecml file in the same manner. 

  • Now, if the sample files open but the company file cannot be opened, move the file to another location. 

  • If the company's file from another location gets open, it indicates that the previous folder was damaged or corrupted. 

  • Howsoever, if you are still not able to open the company's file, then this file may be damaged, 

  • Thereon, restore the previous backup to replace the corrupted file. 

If the QuickBooks not responding problem is still occurring, try the next solution. 

Solution 3: Create a New Windows Admin User

 

If there is an issue with the windows installation, then creating a new windows admin user on the PC can resolve this error. So, here are the steps that you can follow to get this process done. 

  • First of all, go to the start menu.

  • Thereon, go to the control panel settings. 

  • After that, click on the "Add or Remove User Account Link" option. 

  • Under the manage account dialogue box, click on the "Create a New Account" option. 

  • After that, provide a new name to the windows user and click on the "Create Admin Account" option. 

  • At last, click on the "Create Account" tab, and then open the company's file in the windows admin user. 

 

Solution 4: Run the QuickBooks Refresher Tool

 

With the help of the QuickBooks refresher tool, you can fix multiple issues related to the QuickBooks program. For downloading and installing the QuickBooks refresher tool, here are the steps you can follow to get it done. 

  • First of all, go to the official website of Intuit and download the QuickBooks refresher tool.

  • In the next step, open the downloaded file and follow the on-screen instructions to install the tool on your PC. 

  • Once the installation process ends, open the QuickBooks refresher tool and click on the "Fix my QuickBooks" option.

  • This tool will now start searching for the faults related to the QuickBooks program.

  • In case you find any fault, then repair the issue automatically.

Now try to launch the QuickBooks desktop application and check if this method has helped you resolve the QuickBooks error or is it still occurring.

 

Solution 5: Run the QuickBooks Clean Install Tool

 

So, here are the steps that you can follow to perform the clean install process of the QuickBooks desktop application. 

 

  • At first, launch the QuickBooks tool hub. 

  • Thereon, click on the "Installation Issues" option and then click on the "Clean Install Tool" option. 

  • Now, a new pop-up window will be open on your screen. 

  • Select the version of your QuickBooks application along with the year, and then click on the "Continue" option. 

  • Now, the clean installation process will start on your system. 

  • Once the process ends, then restart your PC and try to open the QuickBooks desktop application again. 

 

Solution 6: Temporary Disable the Antivirus software

 

Even after following the steps mentioned above, if the problem is still occurring, then the problem will be related to the antivirus software. The software may be blocking the application from running smoothly and processing the user's command.

Disabling the antivirus software can help resolve the QuickBooks not responding error. So, here are the steps that you can follow to disable the antivirus software on your PC temporarily. 

  • At first, press the Windows button on your keyboard to open the start menu. 

  • In the search bar, type "Windows Security" and then hit the enter button.

  • After that, click on the "Windows Security" option. 

  • Then, click on the "Virus and Threat Protection" option on the left side, scroll down to the Virus and Threat Protection settings and then click on the "Manage Settings" option. 

  • Now, search for the "Real-time protection" option and slide the bar to the left side to turn it off. 

  • At last, click on the "Yes" option to save the changes.

 

Final Words

 

In this blog, we have listed six possible solutions that you can follow to resolve the QuickBooks not responding error. In case while performing the error if you face any challenge or issue while performing the task, then you can reach out to our experienced professionals through a chat box, or you can mail us . Our team is available 24*7 to assist you with the best possible solution.