The Issue Resolution (IR) team, under the Customer Care Office (CCO), is responsible for actively looking to handle customer complaints received from a wide variety of channels and provide proper resolution with an adequate focus on maintaining Customer Experience. The team employs a strategic approach to tackle escalated cases, liaising with various internal departments within the Daraz system to extract quick and effective resolution as appropriate on a case-by-case basis. For more details https://unelma.io/60tOt