Dispatch furniture can come at a high cost. You will need to factor that into your budget if you are renovating workstations or providing new ones for your team. Explore your options to determine which suit your needs. Given the work your employees do, you will want to provide the best workplace environment possible. Here are reasons why the furniture costs easily add up and why they are worth every penny.

High Stress 

Around 240 million calls are made to 911 in the U.S. That is about 600,000 calls a day. While not all calls are emergencies, that still means people calling for help. It is also part of the dispatcher’s job to pick up on signs that the call is more than someone ordering Chinese food. Dispatchers have often picked up emergency calls from individuals who needed help, but could not say that outright, hence the disguised calls. That is incredibly stressful. Dispatchers know that they can answer the phone to panicked callers at any time, and how they respond to those calls can change lives. With all that on their minds, it is only right that you provide ergonomically enhanced furniture to ensure your team’s comfort. With options like adjustable height dispatch furniture, you eliminate their discomfort so they can focus on the job. 

Trauma  

Just because dispatchers are not there to witness the trauma first-hand does not mean that they are not highly affected by the events involving the calls they take. Stress is not easy to shake away, and it can all build up to unhealthy levels. Listening to someone having the absolute worst day of their life every day takes a toll on your team’s hearts and minds. In addition, dispatchers need to work a critical incident only to take the next call. There is no downtime. They need to keep going. All of that can lead to trauma. Aside from providing support and programs to aid your team’s mental and emotional health, you can also help them through those hurdles by providing them with comfortable, ergonomic furniture. The right consoles and chairs can reduce workplace stress, allowing your team to be more efficient, productive, and in this case, emotionally and mentally healthy. 

Burnout

Many dispatchers quit, incapable of handling the high stress of the job and the responsibility of having someone else’s life in their hands. The hours are long, too, with shifts that can last up to 12 hours, and the rapid pace of the work means dispatchers can take emergency calls one after another. They may find themselves dealing with constant adrenaline bursts. As a result, dispatchers face burnout. They can feel overwhelmed, and the calls can make them feel powerless, especially if the emergency responders do not arrive in time. That means they hear victims succumb to their injuries, situation, or attacker. And they do that every day. When you consider all that, ensuring your team is comfortable and ready to tackle the day once they sit down is the least of what you can do to help them cope. Furniture that can handle all that is worth the cost.