One of the most popular jobs worldwide is a Front desk receptionist. They are the workers who always guide us before we go to our respective hotel rooms or whom we talk with on the phone to ensure that we book the hotel's best room. Front desk receptionist is not an easy job; many workers have experienced challenging scenarios such as customers getting angry or having a miscommunication. In times like this, they need to be professional and think carefully about what move they should make next. In order for your front desk receptionist resume to excel, you first need to master various particular skills that will attract companies.

Here are the 5 skills you should master and add to your resume:

  1. Know how to work under pressure

This type of job requires a lot of attention; you can't ever be out of focus when you are starting your shift. Once you start working, there are times when many customers will be coming in and out, and at those times, you must stay calm and professional to accommodate them one by one. Start meditating or listening to quiet music to calm your nerves or find something that will relax when you feel so much pressure; in this way, it will be easier, and you won't lose your job. Be confident and always smile at your customers even if you are tired.

  1. Know how to handle angry customers

In this field, expect many customers to be upset or angry from time to time because they didn't receive the satisfaction of your hotel. In times like this, make sure you will think quickly and stay professional. Don't let the customers get to your inner self because your job will depend on it. Talk to them calmly and ask about the problem; after this, solve the problem and apologize for the miscommunication. Talking to them nicely and professionally will help you both to stay in connection with the problem they are trying to tell you; if you can't manage it alone, call for your manager while still paying attention to the customer and let them feel that the hotel that you are working at is accommodating and professional in handling in this type of situation.

  1. Learn foreign languages

Many foreigners will attend your hotel in the industry you are going to work in; make sure to learn languages common in most countries, like the universal language, English. Mastering the English language will help you communicate with foreigners because this is a widely known language, and even if you talk in a broken language, you can still understand each other. You can also learn the language your hotel is most likely to suggest; some hotels recommend specific wording to be learned because it is what your hotel focuses on, but mainly, being fluent in English will help you succeed as a Front desk receptionist.

  1. Focus your attention on your customer

Customers love a front desk receptionist who focuses their attention on them because they feel that someone is really listening to them. Avoid talking to your colleague when there's a customer because it will affect your rating, and you will get scolded by your manager. Focus on them because chitchat can wait, but you cannot let your customers wait for you. Focusing on them will help you stay organized within their hotel room number, personal information, or the needs they are trying to acquire for you. Prioritize them and your job to be successful in this field

  1. Show a positive attitude

Place a big smile when greeting your customers; this will be a great first impression you can give them because you will look friendly and happy with your job. If you're having a bad day, make this and motivate yourself to make up for it by creating your customers comfortable. Even if it's tiring already, just smile brightly because having this kind of attitude will help you pass the whole day. Warmingly welcome your customers and answer them correctly and professionally when they are asking questions.

Conclusion:

Being a Front desk receptionist is complex; there are many different situations you have to solve just to make sure that your customer is satisfied with the hotel they are staying in. Don't be discouraged by the scolding, the bad reviews, or the attitude that the other people are giving you; instead, make this a motivation for you to do better with the job and trust the process. Inspire yourself to work hard because the smile and satisfied look of your customer will ease your heart to make you think that everything is worth it. Be the best front desk receptionist you can be to succeed in this field.